Privacy Policy

1. Introduction

Tech Rescue is a Melbourne-based IT support provider serving homes and small businesses. We respect your privacy and handle personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to information collected through our website contact forms, phone and email enquiries, and when we deliver services to you.

2. Information We Collect

We collect information to provide better services to our users. The types of information we collect include:

2.1 Information You Provide

When you contact us or request a service, we may collect:

• Your name, email address and phone number
• Your address or suburb (for on-site visits)
• Details about your IT issue or project
• Newsletter email address if you subscribe

2.2 Automatic Information

We automatically collect and store certain information when you use our services:

• Device information and identifiers
• Log information and usage statistics
• Location information when enabled
• Browser type and settings

3. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services. Specifically, we use your information to:

• Provide and personalize our services
• Process transactions and send related information
• Send notifications and updates about our services
• Maintain security and verify identity
• Analyze and improve our services

4. Information Sharing and Disclosure

We do not share personal information with companies, organizations, or individuals outside of our company except in the following cases:

4.1 With Your Consent

We will share personal information with companies, organizations, or individuals outside of our company when we have your consent to do so.

4.2 For Legal Reasons

We will share personal information if we have a good-faith belief that access, use, preservation, or disclosure of the information is reasonably necessary to:

• Meet any applicable law, regulation, legal process, or enforceable governmental request
• Enforce applicable Terms of Service
• Detect, prevent, or otherwise address fraud, security, or technical issues
• Protect against harm to the rights, property, or safety of our users

5. Data Security

We work hard to protect our users from unauthorized access to or unauthorized alteration, disclosure, or destruction of information we hold. In particular:

• We encrypt our services using SSL
• We review our information collection, storage, and processing practices
• We restrict access to personal information to employees who need that information

6. Your Rights and Choices

You have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to correct inaccurate information
• The right to request deletion of your information
• The right to restrict or object to our processing of your information

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date at the top.

Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of such changes.